CEP Data Deletion Instructions

How you should make a request depends on your relationship with CEP:

• Scenario A: You communicated with a business that uses CEP.
• Scenario B: You have a CEP or SolRivet account, or gave information directly to SolRivet.

The sections below explain both routes. The page is public and no CEP login is required to use these instructions.

If you contacted a dental practice or another business through WhatsApp or another channel connected to CEP, CEP processes that communication on behalf of the business.

1. Contact the business you communicated with and ask it to delete or otherwise act on your information, as applicable.
2. Provide enough context for the business to identify the relevant customer record or conversation, such as the phone number or email address you used.
3. Follow any reasonable identity-verification steps the business requests.

The business is usually best placed to identify the relationship, decide what must be retained and handle the request under obligations that apply to it. SolRivet can assist the CEP business customer with appropriate platform-level actions.

If you are an authorized CEP business user, have a SolRivet relationship, or provided information directly to SolRivet, email contactus@solrivet.com with the subject CEP Data Deletion Request.

Include only the information reasonably needed to locate and verify the request:

• Your name
• The email address or phone number associated with the account or request
• The relevant business or organization name
• A short description of the information you want deleted

Do not send passwords, access tokens, one-time passwords or codes, API keys, webhook secrets, or any other sensitive credentials. SolRivet will not ask for those items to verify a deletion request.

Start a CEP data deletion request by email.

SolRivet or the relevant CEP business customer may need to verify your identity, account access or authority to make the request before deleting information. Verification is intended to reduce the risk that someone deletes another person's or organization's data without permission.

If a request concerns a business workspace, SolRivet may direct the requester to an authorized administrator or ask the business customer to confirm the requested action.

After a request is received and appropriately verified, SolRivet or the relevant business will assess the request, identify the information within scope, and determine whether deletion or another action is appropriate. The response may depend on who controls the information, the customer's instructions and applicable obligations.

Where deletion is appropriate, information will be removed or de-identified from active systems as applicable. SolRivet does not publish a fixed response period here because timing may depend on the request, the relevant business and applicable law.

Some information may need to be retained where reasonably required for:

• Security and account protection
• Fraud, spam or abuse prevention
• Transaction, audit or operational records
• Compliance with applicable legal obligations
• Establishing, exercising or defending legal claims and handling disputes

If backup systems contain residual copies, those copies may remain temporarily until they expire through normal backup lifecycle processes. Information retained for these limited purposes will not be restored to active use except where needed for recovery, security, legal or continuity purposes.

An authorized CEP business customer may request or perform disconnection of an integration through available product, administration or support mechanisms. Before disconnecting, the business should consider any records or workflows it needs to preserve lawfully.

Disconnecting an integration or deleting information from CEP does not automatically delete information independently held by Meta, WhatsApp or another provider. Users and business customers may need to manage their provider account or exercise rights directly with that provider under its policies.

Data deletion enquiries can be sent to:
SolRivet
Email: contactus@solrivet.com
Recommended subject: CEP Data Deletion Request
Website: https://solrivet.com